DELIVERY POLICY
Processing Time
Orders typically process within 1-2 business days (excluding weekends/holidays). During peak seasons (November-January), please allow 3-5 business days for order processing.
Domestic Shipping (U.S.)
- Standard Shipping: 3-7 business days ($5.95)
- Expedited Shipping: 2-3 business days ($12.95)
- Free Standard Shipping on orders over $100
International Shipping
- Standard: 7-21 business days (rates vary)
- Express: 3-5 business days (rates vary)
- Customs/duties may apply (customer responsibility)
Order Tracking
You will receive:
- Order confirmation email immediately
- Shipping notification with tracking number
- Delivery updates from carrier
Shipping Restrictions
We cannot ship to:
- PO Boxes
- Freight forwarding addresses
- Certain international destinations
Multiple Item Orders
May ship separately if:
- Items have different availability dates
- Coming from different warehouse locations
You’ll receive separate tracking numbers.
Undeliverable Packages
If returned to us:
- We’ll contact you to arrange reshipment
- Additional shipping fees may apply
- Unclaimed packages will be refunded (minus shipping costs)
Delivery Issues
For delayed/lost packages:
- Check tracking information first
- Contact carrier directly
- If unresolved, contact us within 14 days