FREQUENTLY ASKED QUESTIONS

ORDERING & PAYMENT
Q: What payment methods do you accept?
A: We accept all major credit/debit cards, PayPal, and Apple Pay. All transactions are securely processed.

Q: When will my credit card be charged?
A: Your payment method is charged immediately upon order placement.

SHIPPING & DELIVERY
Q: How long does shipping take?
A: Most U.S. orders arrive within 3-7 business days. International delivery times vary by destination.

Q: Do you offer international shipping?
A: Yes, we ship worldwide with calculated rates at checkout.

RETURNS & EXCHANGES
Q: What’s your return policy?
A: Unworn items may be returned within 30 days with original tags and packaging.

Q: How long do refunds take?
A: Refunds process within 7-10 business days after we receive your return.

PRODUCT INFORMATION
Q: How do I determine my size?
A: Please consult our detailed size chart on each product page for measurements.

Q: Are your sizes true to standard U.S. sizing?
A: Our sizes generally run true to U.S. standards, but we recommend checking specific product measurements.

ACCOUNT MANAGEMENT
Q: How do I reset my password?
A: Use the “Forgot Password” link on the login page to reset your credentials.

Q: Can I modify my order after placement?
A: We process orders quickly, but contact us immediately and we’ll try to accommodate changes.

GIFT CARDS
Q: Do gift cards expire?
A: No, our gift cards never expire and can be used for any purchase.

Q: Can I use multiple gift cards on one order?
A: Yes, you may apply multiple gift cards to a single transaction.

CARE INSTRUCTIONS
Q: How should I care for my garments?
A: Each item includes specific care instructions on the tag. Most recommend gentle wash and line dry.